Please contact us within 7 days of receipted delivery.  Items returned or exchanged must be unworn and in the original condition that it was received in as well in a protective envelope.  For items that are not returned in the original packaging, improperly packaged or uninsured will be declined for a refund or exchange. Once we receive and inspect the returned product we will provide a credit or money back refund within 30 days or provide an exchange.  Synch iT reserves the right to decline a refund or exchange.  Please be advised that customers are responsible for the return postage.