Fashion Jewelry

FAQ Page

Please note that certain products may cause discoloration or tarnishing, such as lotions, perfumes and oils.  Metals could tarnish due to a chemical reaction when exposed with other elements in the environment.

It is advisable to remove jewelry when bathing, swimming and participating in sporting activities.

To help prevent tarnishing give your jewelry a polish as needed with a jewelry or polishing cloth.

General inquiries email:


Please contact us within 7 days of receipted delivery.  Items returned or exchanged must be unworn and in the original condition that it was received in as well in a protective envelope.  For items that are not returned in the original packaging, improperly packaged or uninsured will be declined for a refund or exchange. Once we receive and inspect the returned product we will provide a credit or money back refund within 30 days or provide an exchange.  Synch iT reserves the right to decline a refund or exchange.  Please be advised that customers are responsible for the return postage.

Please contact Synch iT at 1-604-287-SYNC (7962) or email us at  We will provide you details on the process of returns or exchanges and if applicable, taxes or duties.  Shipping and handling is not refundable.

In Canada we ship through Canada Post and in USA we ship through Xpress post. Orders outside of Canada may be delayed due to customs clearance and any custom clearance, taxes that may incur this is the responsibility of the importer. Orders outside of Canada must comply with the law and regulations of country destination.

Please ensure the shipping address is accurate.  If you require an alternate address that is not the same as the billing address, please advise your credit card company.  This is to help protect you from fraudulent charges to your credit card.

Orders are processed between 1-3 days.  Shipping within Canada is approximately 3-5 days and USA approximately 3-8 days.  Please note these days do not include Stat holidays or weekends.

All pricing is in Canadian Dollars.

We prefer to use payments through Paypal, one of the safest and easiest way to pay it is secured and protected by Paypal. Credit cards are accepted by contacting via email direct at

Once your order is processed, we will notify you by email and this is typically updated within 24 hours with tracking information.

$5.00 Canadian flat rate shipping

$6.50 USA flat rate shipping